Last updated: [27.02.2024] 

1. Warranty repair – free of cost repair, provided by the manufacturer, in accordance with device purchase conditions and binding regulatory acts, if the terms and conditions of use and operation of the device set by manufacturer are complied with.
    
2. Out-of-warranty repair – paid service, if the defect for the faulty device has occurred as a result of usage that is not in compliance with the terms and conditions of use and operation set by the manufacturer, such as mechanical damage, liquid damage, installation of software that is not approved by the manufacturer and other defects that are not covered by warranty terms and have occurred due to user.
    
3. If a Customer submits a device for paid service, but does not wish to receive repair for the proposed fee, the Customer shall pay for the performed diagnostics (in accordance with the price list: https://www.tsc.lv/en/more/useful/pricelist-en0lv). The diagnostics fee may range between 15.00 EUR to 122.00 EUR, depending on the service centre where the service will be provided. Diagnostics includes determining defective parts, but not their replacement.
    
4. The Service centre shall not undertake any responsibility for any damage caused in the process of device disassembly, if the device has previously been repaired in a non-authorized service centre, during which low-quality, non-original spare parts are used or in cases when the device has not been used in accordance to terms and conditions of use set by the manufacturer.
    
5. The Service centre shall not undertake any responsibility for any hidden defects that have been found after receiving the device in service, and/or defects that could not be detected at the time of receipt, for example, cracks hidden under thick protective film. The customer should remove screen film or protective glass from the device before submitting the device for service. The service centre shall not undertake any responsibility for the damage caused to screen film or protective glass during device disassembly.
    
6. Spare parts (waste) replaced during an out-of-warranty repair are disposed of by the service centre. In case of out-of-warranty repair it is possible to receive the repaired device and the faulty spare parts, upon the condition that the Customer has informed the Service centre of this request before submitting the device for repair.
    
7. The service centre shall perform the repair as soon as possible, not exceeding the term of 15 (fifteen) calendar days; however, the term of the repair can be prolonged depending on the availability of necessary spare parts in Service centre warehouse, or in cases when it is necessary to forward the device to a specialized service centre in another Member State of the European Union. In cases where the term of repair is exceeded, the Service centre shall inform the customer on the prolongation via SMS.
    
8. In case if 3 (three) calendar days have passed from the Customer receiving information from the Service centre via SMS, call or email on the necessity to provide feedback, additional information or to send accessories and the customer has failed to provide necessary information or sent the accessories, the Service centre shall be entitled to return the device to the Customer without prior notice or performing repair. The Customer is informed that in order to fulfill the transactions related to the Customer requested service, correspondence with the Service centre may be recorded.
    
9. The price of the service shall be determined by Service centre specialists in accordance with the price list provided by the Service centre. Upon request from the Customer Service centre specialists can provide more detailed information on repair price and repair details. If an out-of-warranty repair is performed, the Service centre will provide a 3 (three) month warranty period for the replaced spare parts as of the day when the device is returned to the Customer. In addition, the Customer shall have the rights provided by the regulatory acts.
    
10. In order to provide device repair, before submitting the device in service it is necessary for the Customer to remove security code, password or any other type of obstacle that could obstruct the repair process, if it is not possible to remove the code, it is necessary to inform the Service centre of this. Before submitting the device for service, the Customer shall remove SIM card/s and memory card/s, as well as delete any personal data from the device, including contact list, gallery, calendar entries etc. The Customer is responsible for data saving from the device and creates a data backup in case of necessity. The customer has been informed and understands that data that has been saved in the device or memory card might be irreversibly deleted during repair.  If the SIM card has not been removed before device submission, it will be deposed of in the Service centre. Data saving in Service centre is a paid service (in accordance with price list) and the Customer must inform the Service centre on the necessity to save data before submitting the device for repair. Data saving service includes contact list and gallery saving for Apple devices and contact list, gallery, SMS, call history and calendar entries saving for devices from other manufacturers. For computers, the contents of the C:\Users\ folder are stored (the possibility to additionally save files from other directories by prior arrangement).
     
11. When performing device repairs, additional damages may be detected, as a result of which the technical condition of the device can deteriorate and the device may stop working completely. If the Customer has not created a backup copy of the data contained in the device on another medium before submitting the device for repair, the Customer acknowledges and accepts the risks related to such decision (irreparable loss of data during the repair), incl. if data saving service has been requested. The service centre does not bear responsibility for the loss or destruction of data during the repair, incl. if data saving service has been requested.
     
12. By submitting a device for repair, the Customer confirms that the device is the property of the Customer and the data provided by the Customer is true. If the Customer submits contact information of another person with the purpose of receiving information of the repair progress, the Customer bears the responsibility for the legality of the provided data and informing the contact person of data processing and Service Privacy policy. If the client has provided false information and as a result losses have occurred to the Service centre, the Customer shall undertake to cover all the arising losses.
     
13. In order to conclude the transaction in electronic form with digital Service centre acceptance and/or receipt worksheet, the Service centre and the Customer shall make electronic confirmation of the transaction. Electronic confirmation of the transaction is provided with the electronic seal of the Service centre, the certificate of the seal has been issued by a trusted certification service provider accredited in Latvia, the issued certificate includes the name and the registration number of the Service centre company. The electronic seal of the Service centre shall be considered as the electronic signature of the Service centre. To conclude the transaction in electronic form, the Customer shall make an electronic confirmation with a signature using a digital pen provided by the Service centre. Such Customer signature shall be considered to be a written document signed by the Customer with their own hands within the meaning of the Civil Law and the Parties of the transaction shall be bound by the document. The location of the conclusion for transaction of such nature is considered to be the legal address of the Service centre.
     
14. To ensure communication with the customer, device repair, payment and fulfilment of other mutual obligations, the Service centre as personal data controller processes the data of the Customer and/or contact person listed in the repair registration and receipt worksheet. More information on personal data processing, including the purposes, grounds and rights is available in Service centre Privacy policy https://www.tsc.lv/files/Privatuma_politika.pdf.
     
15. For the length of the repair the Customer can receive a loan device from the Service centre, the model and value of the device is listed in the repair registration worksheet. The Customer shall bear all financial liability if the loan device is lost or damaged and shall reimburse the Service centre for all costs relating to device replacement or fees relating to repair. The customer shall delete all personal data and return the loan device to Service centre or cover the value of the loan device and all fees relating to the replacement or repair immediately after the repair has been completed, but no longer than within 20 (twenty) calendar days from the moment the customer is informed of repair competition. If the loan device is not returned in a timely manner its operation in network can be blocked, by entering the device details in lost device database.
     
16. The Service centre undertakes to store the Customer device in Service centre warehouse for 20 (twenty) calendar days without any additional charge, from the moment when the Customer receives information via SMS, call or email, if it has been submitted, on the possibility to receive repaired device in service centre or a collection point. The Customer undertakes to pay 1 (one) EUR for each subsequent twenty-four-hour period of storage. The customer is informed and agrees that after the end of the cost-free storage period, the Customer's device will be stored no longer than for 3 (three) years in the Service centre warehouse. If the Customer fails to retrieve their device within the specified time period, the Customer has authorized the Service centre and after notifying the Customer the Service centre obtains the rights to dispose of the customer devices or sell them in open market and with the obtained fee cover any costs relating to the storage of the device.
     
17. The customer bears the responsibility of collecting the device within 20 (twenty) calendar days from the moment they have been notified of the completion of the repair. To retrieve the device the Customer must show the registration worksheet as well as pay all the expenses for received services: paid repair, diagnostics, device storage, loan device etc. If the customer has lost the registration worksheet, the Service centre will return the device to the person whose information has been listed in the worksheet, after checking their data in an identity document. In case payment settlement has not been fulfilled in a timely manner the Service centre holds the rights to input the information on the debt and Customer, including Customer personal data, in data bases related to debt history and credit information, or to proceed with debt collection process in accordance with rules stipulated in regulatory acts.
     
18. If the Customer has confirmed in the digital repair registration worksheet the choice to receive the device from the Service centre with PIN code, the Customer bears the responsibility to ensure that the issued PIN code will not be made available to third parties who are not authorized by the Customer to receive the device after repair. The customer shall bear the responsibility for all actions, including those of authorized persons and any third parties, performed using the PIN code issued to the Customer. The transfer of the PIN code to another person shall be considered as the Customer’s authorization to act on behalf of the Customer in regards to device repair. If the PIN code or any other confidential information has become known to third parties without the Customer’s consent, the Customer is obliged to immediately inform the Service centre.
     
19. Upon retrieval of the device after the repair, in Service centre or within 12 (twelve) hours (if the device has been sent by courier or by parcel machine) the customer is obliged to check:
    19.1. if the received the device has the same set of accessories with which it was submitted, including saved data, in cases where data saving service was requested before device submission;
    19.2. if the claimed faults have been fixed after the repair;
    19.3. if there are no additional visual faults to the device after the repair.
    Upon receipt of the device in person, the Customer confirms with their signature in the issued repair worksheet or with electronic confirmation in the electronic repair worksheet, that the they have performed the above-mention inspection, the repair of the device has been carried out qualitatively and in this regard the Customer has no claims against the Service centre.
    When receiving the device by courier or parcel machine, the Customer informs the Service centre on faults found in person or by call/email within 12 (twelve) hours of receiving the device. If no complaints have been received it will be assumed that the Customer has performed the aforementioned check, the device has received quality repair and the Customer does not have any complaints against the service centre in this regard.
     
20. The Service centre has the right to change or amend Service terms and conditions without prior notice of the Customer. The new terms and conditions are in effect from the moment they are published on the service centre website. Customer service orders that have been submitted until the publication of the new Service centre terms and conditions will be processed following the Service centre terms and conditions that were effective on the date of the service order request.