Last updated: [27.01.2025] 

1. Warranty repair – free of cost repair, provided by the manufacturer, in accordance with device purchase conditions and binding regulatory acts, if the terms and conditions of use and operation of the device set by manufacturer are complied with.
    
2. Out-of-warranty repair – paid service, if the defect for the faulty device has occurred as a result of usage that is not in compliance with the terms and conditions of use and operation set by the manufacturer, such as mechanical damage, liquid damage, installation of software that is not approved by the manufacturer and other defects that are not covered by warranty terms and have occurred due to user.
    
3. If the Customer hands over the device for a paid repair but does not wish to have it repaired for the amount quoted, the Customer must pay for the diagnostics (according to the price list: https://www.tsc.lv/lv/footer-menu/noderiga-informacija/pakalpojumu-cenradis). The price of the diagnostics can vary from EUR 15.00 to EUR 50.00 depending on the device. Diagnostics involves identifying defective parts, but not replacing them.
    
4. The Service centre shall not undertake any responsibility for any damage caused in the process of device disassembly, if the device has previously been repaired in a non-authorized service centre, during which low-quality, non-original spare parts are used or in cases when the device has not been used in accordance to terms and conditions of use set by the manufacturer.
    
5. The Service Centre is not liable for hidden defects in the device that are discovered after the device has been accepted for repair and/or that could not have been detected at the time of acceptance of the device, such as a crack hidden under a thick screen protector sticker. The Customer must remove the screen protector or protective glass before the device is handed over for repair. The Service Centre is not responsible for any damages to the screen protector or protective glass caused by disassembly of the device.
    
6. Spare parts (waste) replaced during an out-of-warranty repair are disposed of by the service centre. In case of out-of-warranty repair it is possible to receive the repaired device and the faulty spare parts, upon the condition that the Customer has informed the Service centre of this request before submitting the device for repair.
    
7. The service centre shall perform the repair as soon as possible, not exceeding the term of 15 (fifteen) calendar days; however, the term of the repair can be prolonged depending on the availability of necessary spare parts in Service centre warehouse, or in cases when it is necessary to forward the device to a specialized service centre in another Member State of the European Union. In cases where the term of repair is exceeded, the Service centre shall inform the customer on the prolongation via SMS.
    
8. If 3 (three) calendar days have passed since the Service Centre has informed the Customer by sending a text message, calling via the telephone number provided by the Customer or by sending an email regarding the requirement to reply, comment or send accessories, and the Customer has not replied or sent the required accessories, then the Service Centre shall be entitled to return the device to the Customer without prior notice and without repair. The Customer is informed that the telephone conversation with the Service Centre may be recorded for the purpose of the transaction related to the repair requested by the Customer.
    
9. The Service Centre's experts set the price of the service in accordance with the Service Centre's price list. The Service Centre's experts shall provide detailed explanations of the prices indicated in the price list and the specifics of the work to be carried out, if requested by the Customer. If the device has been subjected to repair services not covered by the warranty, the Service Centre shall guarantee the repair and the replaced parts for 3 (three) months from the date of delivery of the device to the Customer. The Customer also has the rights provided for in the laws and regulations.
    
10. In order to ensure the repair of the device, the Customer shall disable the security code, password or other restrictions that may interfere with the repair of the device before the device is handed over for repair, but if this is not possible, the Customer shall inform the Service Centre about the possibilities of disabling such restrictions. Before the device is handed over for repair, the Customer shall remove the SIM card(s) and memory card(s) from the device and delete personal data, including contacts, galleries, calendar entries, etc. from the device. The Customer is responsible for storing the data outside the device and, if necessary, the Customer shall provide a backup copy of the data. The Customer is informed and fully aware that the data stored in the device and on the memory card may be permanently deleted during the repair. If the SIM card(s) is left in the device, it will be destroyed at the Service Centre. The retention of data in the device at the Service Centre is a paid service (according to the price list) and the Customer is obliged to inform the Service Centre of his/her wish to have the data retained before the device is handed over for repair. The Data Retention service only saves contacts and gallery for Apple devices and contacts, gallery, text messages, call log and calendar entries for other manufacturers' devices. The content of the C:\Users\ folder is saved to the computers (additional files from other directories can be saved by prior agreement between the Customer and the Service Centre).
     
11. Additional damage may be discovered during repairs, which could lead to a deterioration in the technical condition of the device and cause it to stop working altogether. If the Customer has not backed-up the data contained in the device on another storage medium before the device is repaired, the Customer acknowledges and accepts the risks associated with such decision (irretrievable loss of data during repair), including if a Data Retention service has been ordered. The Service Centre is not responsible for any loss or destruction of data during repair, including if a Data Retention service has been ordered.
     
12. Information on the devices for which the Service Centre offers inspection and/or repair at the Customer's premises can be found at https://www.tsc.lv or by calling the Service Centre information line. When repairing the device at the Customer's premises, the Customer must provide access to the device and its associated communications (electricity, water, gas, sewerage, etc.), as well as free and unobstructed space and access for repairing the device of at least one square metre. The Customer shall ensure safe working conditions, including the supervision of pets (if any) so that they do not interfere with the repair of the device and/or endanger the safety of the Service Centre employee. During the visit to the Customer Service Centre, the employee may take notes or photographs of the device and/or its components in order to record the technical condition of the device, component serial numbers and other parameters of the device. If the Customer lives in a restricted area or a permit is required to park the car, the Customer shall provide all necessary permits for the visit of the Service Centre employee and shall, as far as possible, allow the Service Centre employee to park the car as close as possible to the place of repair. Warranty repairs do not include: removing or inserting the device into furniture (the device and its technical elements must be freely accessible for repair), connecting or disconnecting the device from the mains, water supply, sewerage, routine maintenance and/or cleaning of the device.
     
13. The Service Centre shall have the right to postpone the date and time of the repair of the device to be provided to the Customer by giving the Customer at least 1(one) working day's notice. The Customer and the Service Centre agree on another date and time for the repair. If the Customer wishes to reschedule the date and/or time of the repair, but the Customer has not informed the Service Centre at least one working day in advance that the scheduled repair at the Customer's premises has to be cancelled or rescheduled, the Customer shall bear the cost of the revisit in accordance with the price list (https://www.tsc.lv/en/more/useful/pricelist-en0lv).
     
14. By handing over the device or requesting a repair, the Customer confirms that the device is the Customer's property and that the Customer's data are true. If the Customer provides the Service Centre with additional contact details of another person for the purpose of contacting the Service Centre regarding the repair of the Customer's device, the Customer is responsible for the lawfulness of the data provided and for informing the person about the processing of personal data and the Service Centre's Privacy Policy. The Customer and the Service Centre shall be bound by the instructions given by the Customer's nominated contact person in relation to the Customer's business matters concerning the repair of the device. If the Customer has provided false information and the Service Centre has suffered damages as a result, the Customer undertakes to bear and indemnify the Service Centre for all damages suffered.
     
15. In order to conclude the transaction in electronic form with digital Service centre acceptance and/or receipt worksheet, the Service centre and the Customer shall make electronic confirmation of the transaction. Electronic confirmation of the transaction is provided with the electronic seal of the Service centre, the certificate of the seal has been issued by a trusted certification service provider accredited in Latvia, the issued certificate includes the name and the registration number of the Service centre company. The electronic seal of the Service centre shall be considered as the electronic signature of the Service centre. To conclude the transaction in electronic form, the Customer shall make an electronic confirmation with a signature using a digital pen provided by the Service centre. Such Customer signature shall be considered to be a written document signed by the Customer with their own hands within the meaning of the Civil Law and the Parties of the transaction shall be bound by the document. The location of the conclusion for transaction of such nature is considered to be the legal address of the Service centre.
     
16. If the Customer has requested a repair on the Service Centre's website and has chosen the "Courier" method of shipping the device, or if after a visit to the Customer by a Service Officer it is determined that the repair of the device should continue at the Service Centre, the Customer is responsible for the safe and appropriate packaging of the device for transport, so that the packaging of the device is suitable for its transport. The terms and conditions for safe packaging of devices can be found on the websites of the selected courier service providers. The Service Centre is not responsible for damages caused by packaging that is not suitable for the shipment.
     
17. In order to ensure communication with the Customer, the provision of repair services, payments and other mutual obligations, the Service Centre, as the data controller, processes the Customer's personal data, including the personal data of the Customer and/or its contact person contained in the acceptance and/or issue receipt. Processing of personal data is carried out in accordance with the requirements of the applicable laws and regulations. More information on the processing of personal data, including the purposes, justification and rights for processing personal data, is available in the Service Centre's Privacy Policy: https://www.tsc.lv/en/more/conditions/privacy-policy-en-lv.
     
18. The Service Centre may provide the Customer with a replacement device for the duration of the mobile phone repair, the model and value of which shall be indicated on the receipt. The Customer shall be financially responsible in the event of loss or damage to the replacement device provided and shall pay to the Service Centre all costs associated with the replacement or repair of the exchange device. The Customer shall delete all personal information and return the replacement device to the Service Centre or pay the value of the replacement device and all costs associated with the replacement or repair of the replacement device immediately upon completion of the repair service, but no later than 20 (twenty) calendar days after the Customer is notified of the completion of the repair. Replacement devices that are not returned on time can be blocked from operating on the network by entering information in the lost devices database.
     
19. The Service centre undertakes to store the Customer device in Service centre warehouse for 20 (twenty) calendar days without any additional charge, from the moment when the Customer receives information via SMS, call or email, if it has been submitted, on the possibility to receive repaired device in service centre or a collection point. The Customer undertakes to pay 1 (one) EUR for each subsequent twenty-four-hour period of storage. The customer is informed and agrees that after the end of the cost-free storage period, the Customer's device will be stored no longer than for 3 (three) years in the Service centre warehouse. If the Customer fails to retrieve their device within the specified time period, the Customer has authorized the Service centre and after notifying the Customer the Service centre obtains the rights to dispose of the customer devices or sell them in open market and with the obtained fee cover any costs relating to the storage of the device.
     
20. The customer bears the responsibility of collecting the device within 20 (twenty) calendar days from the moment they have been notified of the completion of the repair. To retrieve the device the Customer must show the registration worksheet as well as pay all the expenses for received services: paid repair, diagnostics, device storage, loan device etc. If the customer has lost the registration worksheet, the Service centre will return the device to the person whose information has been listed in the worksheet, after checking their data in an identity document. In case payment settlement has not been fulfilled in a timely manner the Service centre holds the rights to input the information on the debt and Customer, including Customer personal data, in data bases related to debt history and credit information, or to proceed with debt collection process in accordance with rules stipulated in regulatory acts.
     
21. If the Customer has confirmed in the digital repair registration worksheet the choice to receive the device from the Service centre with PIN code, the Customer bears the responsibility to ensure that the issued PIN code will not be made available to third parties who are not authorized by the Customer to receive the device after repair. The customer shall bear the responsibility for all actions, including those of authorized persons and any third parties, performed using the PIN code issued to the Customer. The transfer of the PIN code to another person shall be considered as the Customer’s authorization to act on behalf of the Customer in regards to device repair. If the PIN code or any other confidential information has become known to third parties without the Customer’s consent, the Customer is obliged to immediately inform the Service centre.
     
22. Upon retrieval of the device after the repair, in Service centre or within 12 (twelve) hours (if the device has been sent by courier or by parcel machine) the customer is obliged to check:
    22.1. if the received the device has the same set of accessories with which it was submitted, including saved data, in cases where data saving service was requested before device submission;
    22.2. if the claimed faults have been fixed after the repair;
    22.3. if there are no additional visual faults to the device after the repair.
    Upon collection of the device in person, the Customer confirms by signature on the delivery receipt or by electronic confirmation on the electronic delivery receipt that he/she has carried out the above-mentioned inspection, the repair of the device has been carried out to a high standard and the Customer has no claims against the Service Centre in this respect.
    Upon collection of the device by courier or by using a courier service, the Customer shall inform the Service Centre of the defects found in the device in person or by phone/email within 12 (twelve) hours of receipt of the device. Otherwise, the Customer shall be deemed to have carried out the above-mentioned check, the repair of the device has been carried out in good quality and the Customer has no claim against the Service Centre in this respect.
     
23. The Service Centre shall have the right to change, amend or supplement the Service terms and conditions at any time without prior notice to the Customer. The new Terms and Conditions shall enter into force on the date of their publication on the Service Centre's website https://www.tsc.lv. Customer repair requests submitted prior to the date of the change in the Service Terms shall be executed in accordance with the Service terms and conditions in force at the time the repair request was submitted.